Contact & support

01Customer assistance & technical support

The SpiriIA support team is here to help you day to day with our services.

For any question about using your account, a technical problem, how a messaging channel works, or your virtual credit balance:

02Invoices, payments & subscription management

For any question about a bank charge (descriptor SPIRIIA* followed by the product label for Stripe payments; INFLOWPAY for Inflowpay payments; PayPal shows its own descriptor), a receipt or invoice request, or a subscription management issue:

• Use the /paysupport command in the SpiriIA chat, on any channel, for any payment, refund or billing request.
• For payments made through Inflowpay (our Merchant of Record), you can also use the support link and customer portal included in the receipt e-mailed to you by Inflowpay (Inflowpay / INFLOW PAY) for questions about the payment or the invoice. Refund requests are always handled by SpiriIA through /paysupport or e-mail, as only SpiriIA decides on refunds.
• To manage or cancel a subscription, use the /cancel_subscription command (or menu entry) in the chat or the Stripe customer portal.
• To withdraw your consent to one-click payment (saved card), use the /remove_card command (or menu entry) in the chat or write to our team.
• To change or withdraw your marketing consent, use the /marketing command in the chat.
• You can also write to our team at admin@spiriia.com, making sure to include your account e-mail address or messaging identifier and your order or transaction number so we can help you quickly.

03Legal requests & exercising your GDPR rights

For any request concerning privacy, or accessing, correcting or permanently deleting your personal data (right to be forgotten):

• Contact e-mail: admin@spiriia.com
• Required subject line: Legal Request / GDPR Rights

You may also wish to read our Privacy policy and our Data deletion page.