✦SpiriIA✦
Home

Refund policy

The circumstances under which a refund may be considered.

✦ Last updated: 6 October 2026

01General principle and no automatic refunds

Because of the digital nature of the services and content provided by SpiriIA (immediate access to AI models, real-time generation of text, visual and audio content, instant allocation of virtual credits) and the immediate consumption of infrastructure resources and third-party APIs as soon as a prompt is sent, no refund for personal convenience is granted once the service has begun or credits have been consumed.

By immediately accessing the paid service, you expressly waive your right of withdrawal, in accordance with Article 4 of our Terms of Sale.

Only SpiriIA decides on and issues refunds, whichever payment method you used. Stripe and PayPal (payment providers) carry out a refund on our instruction but do not decide on it; for payments made through Inflowpay (Merchant of Record), SpiriIA decides on the refund and triggers it through the Inflowpay tool. Please do not ask these providers for a refund: send your request to SpiriIA with the /paysupport command in the chat (see section 04 below).

02Dispute procedure & chargebacks

To ensure that any dissatisfaction or doubt about a transaction is handled quickly and fairly:

  • Amicable support first: before opening a dispute with your bank, you agree to contact our support team first, with the /paysupport command in the chat or by e-mail at admin@spiriia.com.
  • Identifying the charge: a payment made through Stripe appears on your bank statement as SPIRIIA* followed by the label of the product purchased; a PayPal payment appears under the descriptor that PayPal displays itself; an Inflowpay payment appears under the descriptor INFLOWPAY. If you do not recognise a charge, check your receipts and contact us before disputing it.

SpiriIA gives priority to refunding justified requests (duplicate payment, service not delivered) quickly, before any dispute is necessary: use the /paysupport command in the chat.

⚠ Bank disputes (chargebacks)

A dispute (chargeback) opened with your bank or card issuer is counted as a refund request under our “Eclipse” rule. This means that:

  • on a first dispute, your account is not automatically suspended or banned;
  • SpiriIA provides the payment provider and the bank with the evidence needed to respond to the dispute: proof of delivery of the service, proof of your acceptance of the Terms of Sale, and your transaction and usage history;
  • repeated requests lead to a temporary suspension of your account (Eclipse mode): where 3 refunds or disputes are recorded within 10 days, the account is paused for 7 days;
  • in the event of proven abuse (for example a dispute made in bad faith for a service that was delivered and consumed), your account may be permanently closed.

03Exceptions & eligible situations

A refund (in full or in the form of compensation credits) may be granted only in the following exceptional cases:

  • Duplicate payment: if the same order was charged more than once, including as the result of a technical bug.
  • Service not delivered: if the content or service you paid for was not delivered, including where a prolonged technical outage attributable to our servers prevents access to the service for a continuous period of more than 48 working hours.
  • Unused subscription: if you have sent no prompts to the AI, used no credits and made no other purchase whatsoever since a subscription charge (first payment or renewal), and you submit your request within a maximum of 48 hours after that charge via /paysupport. The refund is full and automatic, and the subscription is stopped immediately. Once the subscription has been used, even partially, it is no longer refundable under this clause; you can still cancel it at any time (it then stays active until the end of the period already paid).

04How to submit a request and how it is handled

Any refund request must be made with the /paysupport command in the chat, or by e-mail to admin@spiriia.com in the following format:

  • E-mail subject: Refund Request - [Order Number]
  • Required information (whichever channel you use): the e-mail address or messaging identifier of your SpiriIA account, the transaction identifier (shown on your payment receipt or, for Inflowpay payments, on the receipt sent by Inflowpay) and a detailed reason for the request.

If the request is approved by our team, SpiriIA issues the refund to the original payment method used for the purchase: through Stripe or PayPal for payments made through them and, for payments made through Inflowpay (Merchant of Record), by triggering it through the Inflowpay tool, within 5 to 10 working days depending on intermediary banking timeframes.